At Artisan Ceramics, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our return policy below.

1. Return Eligibility

Time Frame: You may return items within 30 days of delivery.

Condition: Items must be in their original condition, unused, and in the original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at [email protected] or call us at (703) 878-4038 to request a return authorization.
• Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
• Return Label: Once your return is authorized, we will provide you with a return shipping label.

3. Shipping Costs

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original Shipping: Original shipping fees are non-refundable.

4. Refunds

Processing Time: Refunds will be processed within 14 days of receiving the returned item.

Method: Refunds will be issued to the original payment method used for the purchase.

5. Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made items.
• Items marked as final sale.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery so we can arrange for a replacement or refund.

Thank you for choosing Artisan Ceramics! We appreciate your business and look forward to serving you again.