At Artisan Ceramics, we stand behind the quality of our handmade products. This Warranty Policy outlines the coverage we provide for our ceramics.

1. Warranty Coverage

• Duration: We offer a one-year warranty from the date of purchase on all ceramic items.
• Scope: This warranty covers defects in materials and workmanship under normal use.

2. What is Not Covered

The warranty does not cover:

• Damage caused by misuse, abuse, or accidents.
• Normal wear and tear.
• Products that have been modified or repaired by unauthorized personnel.
• Items not purchased directly from Artisan Ceramics.

3. How to Claim Warranty

To initiate a warranty claim, please follow these steps:

• Contact Us: Email our customer service team at [email protected] or call (703) 878-4038.
• Provide Details: Include your order number, a description of the defect, and photos if possible.
• Return Instructions: We will provide instructions on how to return the defective item for assessment.

4. Resolution

If your warranty claim is approved, we will:

• Repair the item, or
• Replace it with a similar item, or
• Issue a refund, depending on the situation.

Thank you for choosing Artisan Ceramics! We appreciate your trust in our products and are committed to ensuring your satisfaction.